Profile

 

An IT Solutions Consultant with extensive experience of support, delivery, and consultancy  across a diverse range of  organisations. Projects have included installing and configuring applications for project and portfolio management, business service monitoring, managed file transfer, data discovery, data classification, and data loss prevention.

 

Proficient conducting customer software demonstrations and presentations.

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Recent History

Over the last three years I have worked as a Sales Engineer and Senior Solutions Consultant assisting the Sales Team at HANDD Business Solutions offering vendor agnostic advice to deliver business outcomes.

 

Over the years, I have developed skills with vintage film photography, video editing, audio recording, and social media marketing skills.

 

I also have a regular community internet radio show with The Hub at iLive Radio, based in Reading, which has complemented and developed my presentation and demonstration delivery skills.

 

Career History

 

Sales Engineer - HANDD Business Solutions 2021 –

 

Working in a data centric cyber security company. Specializing in data discovery and classification to help customers protect and control sensitive information and meet regulatory compliance.

 

Providing  technical assistance to the sales team, to showcase software tools, advise customers about how products could fit in their environments. And provide vendor agnostic advice to meet their business outcomes.

 

I am responsible for  delivering product demonstrations, delivering proof of concept to customers, and writing statements of work.

 

Each week, I deliver an update presentation with relevant IT news over the last seven days, software product updates, and create an open discussion forum for the upcoming week.

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Technical Consultant - Micro Focus 2007 – 2019

 

Working as a Technical Consultant on customer locations working with Project management, and Business Service Management software. This role provided a firm grounding in business process, planning, revenue generation, and compliance:

 

Server and application monitoring

• Installing  and configured server monitoring software

• Installing and configuring reporting software

• Application hardening

• Writing  documentation

• Undertook testing

 

Project and Portfolio Management

• Analysing customer requirements

• Mapping requirements to HP Project and Portfolio Management Centre (PPMC)

• Workflow and Interface design

• Creating  SQL reports

• Building  performance scorecards

• Managed deployments from the development stage into production

• Delivering customer training

• Hosting customer hosting demonstrations

 

Desktop Support – Hewlett Packard 2003 - 2006

 

Second-line support based in Bracknell for office based and mobile employees:

• Incident management

• Ordering and dispatching IT equipment

• Scheduling on-site engineer visits

• Managing equipment refreshes and roll-outs

• Training  and mentoring  new employees

 

Hewlett Packard Contractor - 3M 2003

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Working as a contactor, providing printing as a service:

• Monitoring printers remotely 

• Monitoring and ordered printer supplies

• Providing fault fixing

• Scheduling support engineer visits

 

Support Contractor - Siemens 2000 - 2002

 

A contactor role working for the Thames Water helpdesk based in Bracknell

• First line incident management

• Managing escalations to Problem Management, where appropriate

 

Support Analyst - Pink Elephant 1998 - 2000

 

Working in first and second-line mostly based in Reading, working at Yellow Pages.

• Providing Incident Management

• Responsible for Problem Management when required

• Creating documentation

• Mentoring new employees